Ellijay Telephone Company Purchases CommBI

Ellijay Telephone Company to Complete CommSoft’s Full Suite with CommBi

Ellijay is implementing CommBI to help analyze and share data amongst departments and team members. CommBI is a variation of the ReconInsight RI360 software product, tailored specifically to work with the CommSoft BSS/OSS software suite.

Text of full press release can be found here: http://www.commsoft.net/2016/03/08/3363/


Webinar Announced - Measuring Customer "Touch Points"

ReconInsight has announced its second webinar in a series of sessions focused on data challenges of communication service providers. Scheduled date is January 12, 2016. Principals Chris Reitter and Kevin Fedorak will be presenting information and leading the discussion.

Start learning how to harness this data.

Chris Reitter

Chris Reitter

Kevin Fedorak

Kevin Fedorak

Phone calls … social media … chat sessions …

It seems like there are endless ways to stay in touch with customers. With so many channels, it can be hard to track conversations and keep your finger on the pulse of what your customers want. 

Our data analytics and reporting services allow you to track each customer interaction and turn it into revenue. You’ll learn why customers reach out to you, what channels they use and what problems they have. You’ll also automate many of your processes, which will reduce your customer service costs and allow you to solve problems faster. 

Shentel Becomes Sixth Biggest Wireless Provider

ReconInsight's largest customer Shentel Communications doubles in size to become the sixth biggest wireless provider in the United States.

Shenandoah Telecommunications Company to Acquire NTELOS Holdings Corp. and Amend Affiliate Relationship With Sprint Corporation

  • Significantly Enhances Presence in the Mid-Atlantic Region with Highly Complementary Footprint
  • Expected to Increase Wireless Subscriber Base by ~581,000 to over 1,000,000
  • Further Solidifies Shentel and Sprint's Strong Long-Term Relationship
  • Shentel to Host Conference Call to Discuss Details of the Transactions at 8:00 a.m. ET, Tomorrow, Tuesday, August 11, 2015

EDINBURG, Va., Aug. 10, 2015 (GLOBE NEWSWIRE) -- Shenandoah Telecommunications Company ("Shentel") (Nasdaq:SHEN) today announced that it has entered into a definitive agreement to acquire NTELOS Holdings Corp. ("nTelos") (Nasdaq:NTLS) for $9.25 per share in cash for a total equity value of approximately $208 million, after including shares expected to vest on change of control. Under the terms of the agreement, Shentel will acquire all of nTelos' stock and operations including wireless network assets, retail stores and approximately 298,000 retail subscribers in the nTelos Western Markets. Shentel will complete nTelos' plans to close down its Eastern markets and at closing Shentel will pay off nTelos' outstanding debt which was $523 million at June 30, 2015. The agreement has been approved unanimously by the Boards of Directors of both companies.

Click here for full press release.

Logic Communications Selects CommBI


CommBI is the business intelligence product integrated with the CommSoft iCommvergence billing platform.

Rensselaer, NY – November 11, 2014 – Logic Communications Ltd., Bermuda, a subsidiary of KeyTech Ltd., has partnered with CommSoft to implement CommSoft’s complete billing suite (iCommVergence, CommNextion2, CommForce, VTC, CommView CSR Dashboard and CommBi-Lite). With an integrated, single platform, Logic will improve the effectiveness of their overall service delivery model.

“We have a long history of working with telephony and CSPs in the Caribbean. With the addition of Logic, we are able to significantly expand our international footprint and further solidify our presence in this important marketplace,” said Larry Davis, CommSoft CEO. “Logic is a progressive company and our powerful suite of products will enable them to become more efficient and competitive in this ever-changing industry.”

Logic is a Bermuda based Communication Services Provider (CSP) with the challenge of merging the billing system of a newly acquired company with their existing systems. Combining the additional CSP with their existing business requires access to a singular billing system to ensure a seamless transition. With CommSoft’s billing suite and team of expert implementers, Logic will be able to efficiently automate their network, incorporate third-party vendors, and improve business through a single, integrated platform.

“CommSoft’s billing suite is an integrated solution that helps us address the difficult problem of merging two distinct billing systems,” said Richard Lau, KeyTech’s Chief Technology Officer. “We are confident we have picked the right partner based on CommSoft’s excellent reputation with other CSPs and we will now be able to deliver an even better customer experience.”

About Logic

In 1994, Logic was the first company to bring Internet to Bermuda and Logic continues to lead the way through innovation and unparalleled customer service. We pride ourselves as being Bermuda’s premier telecommunications company providing Internet, long distance, home phone, television, international connectivity, colocation, and managed services. Logic provides services for the residential, small business, and enterprise markets. Logic is a subsidiary of KeyTech and is Bermudian owned and operated with offices in Bermuda and the Cayman Islands. For more information, go to www.logic.bm.

About CommSoft

CommSoft’s software solutions give communication service providers the ability to conduct their customer care and billing operations from one fully integrated, convergent system. Our ability to centralize data reduces costs, increases efficiency and enables better service. CommSoft customers benefit from the ability to offer a single bill for all their services including wireless, wireline, cable, and Internet. For more information, go to www.commsoft.net.