Webinar Announced - Measuring Customer "Touch Points"
ReconInsight has announced its second webinar in a series of sessions focused on data challenges of communication service providers. Scheduled date is January 12, 2016. Principals Chris Reitter and Kevin Fedorak will be presenting information and leading the discussion.
Phone calls … social media … chat sessions …
It seems like there are endless ways to stay in touch with customers. With so many channels, it can be hard to track conversations and keep your finger on the pulse of what your customers want.
Our data analytics and reporting services allow you to track each customer interaction and turn it into revenue. You’ll learn why customers reach out to you, what channels they use and what problems they have. You’ll also automate many of your processes, which will reduce your customer service costs and allow you to solve problems faster.