What Our Clients Are Saying
Over the past ten years, we have worked with clients from Alaska to Bermuda – and everywhere in between. Here is what some of our clients have to say about us:
“Hawaiian Telcom wanted to better manage our data and reporting efforts, as well as get an automated process for our revenue assurance efforts. I was exploring business intelligence options, and some of my trusted peers recommended ReconInsight. When I contacted ReconInsight, I appreciated their knowledge and success performing complex work for other companies, as well as their willingness to jump in and learn our business needs.
We’ve been very successful with the RI360 software. We started with the revenue assurance tool and later used its business intelligence tools to monitor our operational information. We’ve been able to save time and money, as well as simplify our reporting process.
RI360 is an excellent product. Anyone who has data issues, revenue assurance or a need for operational oversight would benefit from this tool. It’s easy to use and provides the complex functionality that its competitors lack.
Plus, partnering with ReconInsight has been fabulous. I’ve worked with lots of vendors over the past fifteen years, but ReconInsight has become an extension of my team. They’re trustworthy and provide a great deal of expertise and execution on their commitments. They’re also easy to reach. We’re located in Hawaii, but no matter what time we contact them, they respond quickly.”
Amy Aapala, Executive Director Order Management Systems & Operations, Hawaiian Telcom
“Shentel was looking for an easier way to report on our data, as our previous methods were costly and time consuming. We reviewed some other business intelligence tools, but developing them would have required skills we didn’t have in-house. I was also looking for a web-based tool that we could access anytime and anyplace.
I decided to work with ReconInsight, because I’ve known their team for 11 years and trust their work. They also met our requirements for business intelligence, offered the most reasonable cost and could work within our timeline.
I’ve been very happy with their RI360 tool. The most important benefit we’ve received from it is consistency in our reporting. We now have accurate and up-to-date reporting about how things stand across multiple systems. These reports allow different users to view the data they need, while the numbers remain consistent.
We started using RI360 with a small part of our business but now apply it throughout the organization, as it saves us time and effort in generating reports. Our marketing and sales teams use the tool to check our performance every morning. They can quickly see if we’re hitting our sales targets and determine whether we need to run targeted campaigns to make the month.”
Rich Baughman, Vice President of IT, Shenandoah Telecommunications Company
Consolidated Communications (formerly SureWest Communications)
“SureWest Communications has a complex IP network. We had noticed redundant data in our systems and wanted to drive out inconsistencies. We also needed to ensure that the data on our network reconciled with the data in the billing system.
We had reviewed many business intelligence solutions before we selected ReconInsight. However, the other products weren’t as intuitive as RI360 and required a high level of technical skills to set up. We appreciated RI360’s ease of use, state?of?the?art technology and affordability. The product integrates with our architecture and can grow with us into the future.
I’ve also partnered with ReconInsight before and was impressed with their level of expertise and willingness to find a solution that works for us. It’s hard to find vendors who can deliver on their promises, and the ReconInsight team always comes through.
When we started, we knew we had data inconsistencies throughout our OSS but weren’t aware of the extent of the problem. ReconInsight gave us a complete view of our problems, and we tackled the largest ones first. We now have more confidence that what’s on our network is being billed to the customer.”
Matt Riley, Director of ITS, SureWest Communications