Measuring Customer "Touch Points" (January 12)
Date and Time: Tuesday January 12 at 2PM ET
Phone calls … social media … chat sessions …
It seems like there are endless ways to stay in touch with customers. With so many channels, it can be hard to track conversations and keep your finger on the pulse of what your customers want.
Our data analytics and reporting services allow you to track each customer interaction and turn it into revenue. You’ll learn why customers reach out to you, what channels they use and what problems they have. You’ll also automate many of your processes, which will reduce your customer service costs and allow you to solve problems faster.
Mastering Your Subscriber and Change Reporting - Part 1 (October 27)
Date and Time: Tuesday October 27 at 2PM ET
Please join us for a webinar and hear our experts discuss levels of sophistication around subscriber reporting in communication service provider organizations. This will be the first of two webinars on this topic. Executives, management, business analysts and reporting analysts are all encouraged to attend.
The term subscriber reporting is a broad term and there are many approaches used across the industry. For the sake of this discussion, this term covers counting customers, counting service accounts, and counting products. Understanding the current counts is the first step and then understanding how these change and churn over time is typically the next step in subscriber analysis. Part one of this webinar will focus on counting customers, service accounts, and products. Part two will discuss measuring the changes that occur.
Duration: 30 minutes
Hosts: Chris Reitter & Kevin Fedorak, Principals at ReconInsight
Chris and Kevin co-founded ReconInsight 10 years ago and have helped service providers report, analyze, count and measure every aspect of their business.