ReconInsight After-Hours Support Policy
Last updated: [March 10, 2024]
At ReconInsight, we are committed to providing exceptional service and support to our customers. We understand that your business operates around the clock, and sometimes, you may need assistance outside of our regular business hours.
Regular Support Hours
Our standard support hours are from 9:00 AM to 7:00 PM, Monday through Friday, Eastern time. During these hours, our dedicated support team is available to assist you with any issues or questions you may have. Please email us at support@reconinsight.com or call us at +1 888-732-6646.
After-Hours Support
While we do not officially offer after-hours support, we understand the importance of addressing critical issues that may arise outside of our standard support hours. Therefore, we provide a "best effort" support policy for emergencies.
Under this policy, here's what you can expect:
Limited Availability: After-hours support is not staffed in the same way as our standard support hours. Therefore, responses may be delayed compared to our usual service levels.
Emergency Support Requests: If you encounter a critical issue affecting business operations outside of our standard hours, please email us at support@reconinsight.com with the subject line "URGENT: [brief description of the issue]". Our after-hours team will review your request and do their best to address the critical aspects of your issue. You are also welcome to text or call company owner Chris Reitter directly for emergencies: +1 303-506-4926.
Non-Critical Issues: For non-critical support requests received after hours, we will address these as a priority at the start of the next business day.
Best Effort Basis: We will make every reasonable effort to assist with urgent matters after hours. However, as this service is provided on a "best effort" basis, we cannot guarantee immediate resolution or support.
Feedback and Improvement: We continuously strive to improve our service offerings. Your feedback on our after-hours support is invaluable and will be considered as we evolve our services to better meet your needs.
We appreciate your understanding and are committed to supporting your business success. Thank you for choosing ReconInsight.
“At ReconInsight, your success is our success. We deeply value your business and are committed to fostering a partnership where your achievements are celebrated as our own. Together, we grow, overcome challenges, and reach new heights. Thank you for allowing us the opportunity to be a part of your journey.”